DYU Bikes FAQ

Orders typically dispatch in 1–2 business days from the nearest regional warehouse (EU/UK/US when available). Transit time depends on your address and carrier service level. See our Fraktpolicy for current estimates.

We fulfill from regional warehouses where stock is available (e.g., EU hub, UK hub, US hub). Your order generally ships from the closest location to speed delivery.

We ship to most EU countries, the UK, and the US. Remote islands or special regions may need different carriers or extra time. Check the Fraktpolicy or contact support with your postcode for confirmation.

If your order hasn’t shipped, we’ll try to help. After dispatch, changes aren’t possible. You can refuse delivery or arrange a return per our Returns Policy.

Tracking may take 24–48 hours to refresh. If it stalls longer or shows delivery issues, contact us with your order number; we’ll coordinate with the carrier.

Please document the packaging and product condition with photos and contact support within 48 hours. We’ll arrange replacements or a solution based on the assessment.

Currently, orders ship directly to your address. If pickup becomes available in select regions, we’ll note it in the checkout and Fraktpolicy.

DYU e-bikes include warranty coverage on key components. Duration and coverage vary by region/model. Please review full terms on our Garanti page.

Contact support with your order number, VIN/serial (if applicable), a description of the issue, and photos/video. We’ll troubleshoot and guide next steps.

Returns are accepted within the stated window from delivery date if the bike is in like-new condition with original packaging. Fees may apply. See Returns & Refunds for details.

Reasonable test rides are okay, but excessive mileage, wear, or damage may affect eligibility. Keep all packaging until you’re sure you’ll keep the bike.

Typical charge time is 4–6 hours from low to full using the included charger. Times vary by capacity and ambient temperature. Always use an original or approved charger.

Real-world range varies with rider weight, terrain, temperature, tire pressure, assist level, and riding style. Check each model’s product page for lab estimates and plan conservatively for your conditions.

Many models feature removable batteries. Replacement batteries are available for supported models—see Butik eller contact us for availability.

Store in a cool, dry place at ~50–70% charge. Top up every 1–2 months. Avoid full discharge. Do not store near heat sources or in direct sunlight.

Our e-bikes are designed with weather resistance in mind, but they are not submersible. Avoid pressure washing and deep puddles. Dry and clean after wet rides.

Consider wheel size, frame style (folding/compact), and motor power. Each product page lists recommended rider height and geometry. Tell us your height, terrain, and distance—we’ll recommend a model.

Weight limits vary by model. Check the “Specifications” tab on the product page for the rated maximum load.

Laws vary (e.g., max assisted speed, motor wattage, throttle rules). Check your local regulations. Many models meet common e-bike standards; some features may be disabled by default to comply.

Most models include pedal assist. Throttle availability may vary by region or be limited to comply with local laws. See each model page for details.

Dimensions are listed on each model page. Measure your storage space (car trunk, closet) and compare to ensure a good fit.

• Keep tires inflated to the recommended PSI.
• Inspect brakes and bolts regularly.
• Clean and dry the bike after wet rides.
• Lubricate the chain as needed.
• Update user settings/firmware if your model supports it.

• Battery is charged and properly seated/connected.
• Main power switch is on; try a long-press if applicable.
• Check any inline fuses or breaker switches.
• Disconnect accessories and test again.

If still unresolved, share a short video with support for guidance.

Confirm the display shows no error codes and cables/connectors are secure. Try power-cycling the bike. If issues persist, contact support with photos/video.

Verify brake rotor alignment, spoke tension, pedal/BB area, and cable routing. If uncertain, send a video and we’ll help diagnose.

Yes—see our Butik for model-compatible parts. If you don’t find what you need, contact us with your model and serial number.

Check each product page for recommended accessories (racks, lights, fenders). Universal items must match sizing (e.g., seatpost diameter, rotor size, tire width).

Some models support companion apps or updates. See your model’s product page/manual for availability and instructions.

We support major cards and common regional methods. Available options appear at checkout.

Tax handling varies by region. The checkout page shows applied taxes before payment. For import duties outside our serviced regions, your local customs may collect fees.

Enter your code in the “Coupon” field at checkout and click “Apply.” Valid codes will update your total instantly. See our Coupons page for current offers.

Financing options may be available regionally through partners shown at checkout. Eligibility and terms vary by provider.

We collaborate with riders and content creators. See Bli varumärkesambassadör for benefits, requirements, and how to apply.

Yes—earn commissions by sharing DYU with your audience. Visit our Affiliate & Coupons page to learn more and sign up.