Shipping Fees

• Free Shipping: Orders over €100 ship free (estimated total delivery time 3–5 business days).
• Orders under €100: Shipping is calculated at checkout based on destination and parcel size/weight.

Delivery Area

We currently deliver to the following countries:

• Austria
• Belgium
• Bulgaria
• Croatia
• Czechia
• Denmark
• Estonia
• Finland
• France
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

If your country is not listed, please contact us and we’ll see if we can help.

Shipping Carriers

We work with trusted EU carriers (for example, DHL, DPD, GLS, or UPS). The carrier is selected automatically based on your address, parcel size, and warehouse availability.

Processing & Delivery Times

Order Processing

• Orders for in-stock items are typically dispatched within 1–2 business days (Mon–Fri, excluding public holidays).
• Except for force majeure or unforeseen logistics issues, we will ship within 2 working days. If a product cannot ship within 3–5 business days, a notice will appear on the product page before you purchase.

Transit Time

• Usual transit time is 2–3 business days, depending on destination and service.
• Orders ship from our Poland or Germany warehouses; the system selects the optimal warehouse automatically.

Total estimated delivery time (processing + transit) is generally 3–5 business days for EU destinations.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with your tracking number. Tracking may take up to 24 hours to activate.

Address & Delivery Requirements

• Please provide a complete street address and a reachable phone number for the courier.
• We are unable to ship to P.O. boxes or military addresses.
• Missed deliveries or incorrect addresses may cause delays and could incur re-delivery charges from the carrier.

Change or Cancel an Order

• If you need to change or cancel your order, contact us as soon as possible. We’ll do our best to help before the order is confirmed for shipment.
• Some changes may delay shipping. We cannot modify or cancel special orders or any order that has already shipped.
• If your order has shipped, please follow our returns process once you receive the parcel.

Additional Notes

• Business days are Monday–Friday, excluding public holidays in Poland and Germany.
• Weather, strikes, or other force majeure events may affect delivery schedules.
• Prices at checkout include applicable taxes/VAT where required by law.